Shipping policy

Shipping Policy – TJF MALL

At TJF MALL, we are committed to delivering your orders safely and on time. Please read our shipping policy below to understand our delivery process.

1. Order Processing Time

All orders are processed within 1–3 business days after confirmation. Orders placed on weekends or public holidays may take additional time to process.

2. Shipping and Delivery Time

We aim to deliver your orders within the following estimated timeframes:

Major Cities in Pakistan: 3–5 business days
Other Areas in Pakistan: 5–7 business days

Please note that delivery times are estimates and may vary due to weather conditions, public holidays, courier delays, or other unexpected circumstances.

3. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout or communicated before order confirmation. Any free shipping offers will be mentioned on our website or promotional materials.

4. Order Tracking

Once your order has been shipped, tracking details may be provided via SMS, email, or WhatsApp, depending on availability.

5. Incorrect Address or Contact Information

Customers are responsible for providing accurate shipping addresses and contact details. TJF MALL will not be responsible for delays or failed deliveries caused by incorrect or incomplete information.

6. Delayed or Lost Shipments

If your order is delayed or you believe your package is lost, please contact our support team. We will coordinate with the courier service to help resolve the issue.

7. Damaged Packages

If you receive a damaged package, please contact us as soon as possible and provide your order details along with photos of the damage so we can assist you.